Suzanne is a seasoned technology leader with experience in enterprise systems management, IT service management process automation, application performance management, and enterprise tool deployments and integrations.  She had led initiatives leveraging products from many vendors, including IBM, xMatters, HP and Compuware. Suzanne received her MBA from Arizona State University, BS from University of Illinois, and is PMP and ITIL Expert Certified. She also founded AAA Cares, an annual mentoring outreach program.